Obtaining dental patient reviews is an important aspect of your dental practice’s reputation management. There are a few ways to get patient reviews. These include contacting specific patients, asking for reviews, and using a service that will generate patient reviews for you.
Recency builds trust
Getting a patient to visit your dental practice on a regular basis requires a high level of confidence. However, it’s not just your own personal reputation that will determine if you have a happy patient or a raging nag. A few bad apples could taint your practice’s stellar record. This is where the best local reviews come in handy. With the help of an effective review management system, you can turn around a bad experience and reclaim a top spot on your local dental review chart. A frank discussion about your practice’s current shortcomings is the first step towards restoring trust in your office.
The number of reviews you receive, the number of patients you serve per month, and the number of visits you make on an average day are a few key metrics to keep track of. This information can be a boon to your practice’s bottom line. If you don’t have the luxury of having your dental staff sift through thousands of review submissions to weed out the best, you can bet that your practice will be subjected to a flood of negative feedback.
Bogus dental patient reviews
Despite what you may think, bogus dental patient reviews are a thing. Third parties usually leave fake reviews, usually competitors with grudges. These reviews often contain harsh language and technical jargon. Moreover, they may also have inaccurate descriptions of your services.
One of the best ways to combat these negative reviews is by offering stellar customer service. Not only will you not need an attorney, but your patient base will be more likely to return for more treatments.
You may also want to ask happy patients to leave online reviews. This will not only help your practice in the long run but can also help you monitor your bottom line.
In addition to asking patients to leave reviews, you can also try asking them to post a review on Google before they go your practice. This can help ensure that the reviews you receive are legitimate.
Another way to boost your dental marketing is by using the services of BirdEye. This software can help you track and share your reviews. It also has a nifty feature that lets you send a message to your patients after they leave your office.
Reputation management for dentists by Patient NEWS
Managing reputational risks is a crucial part of running a successful dental practice. There are several steps that dentists can take to build positive reviews online. These steps can help improve the relationship with current patients, expand the patient base, and gain a competitive advantage over competitors.
The first step in implementing a dental review management strategy is to audit your current brand reputation. This way, you can see if your business is getting 5-star reviews and respond to negative feedback. This will also help you create a strategy to address the considerations.
The second step is to monitor third-party review sites and social media. These platforms are where patients go to share their experiences with a dentist. When a potential patient reads a bad review, it can ruin their chances of visiting a new dentist. Therefore, it is essential to find out if your patients are leaving positive comments on these sites.
The third step in a dental review management strategy is to respond to all reviews. It is essential to respond to any negative reviews as quickly as possible. This shows that you care about your patients. You should also respond to all of your patient’s questions and concerns.